Senior User Researcher

We are recruiting 5 Senior User Researchers to join us at the Department of Business and Trade (DBT). User researchers at the Department for Business and Trade plan, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services, citizens, businesses, and government. User research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent. 

As a Senior User Researcher, reporting to a Lead User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities in larger teams and on complex government services.   

As a User researcher at the Department for Business and Trade, you will: 

Conduct user research in complex subject areas and supervise and develop other user researchers to ensure research practice is high quality, ethical, and safe.
Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.
Effectively communicate user research findings to the team and the wider organisation, to influence delivery.
Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
Take a dynamic role in the DBT user research community, helping develop and improve our practice across the department.
Help teams build services that apply the government Service Standard, supporting teams to prepare for service assessments in line with Central Digital and Data Office (CDDO) guidelines for building a good service.
Identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs.